Woven in the West of Ireland since 1892

Returns Policy

We hope you enjoy our product, all of our pieces are created by master craftspeople with care and affection.

  • You can return an item within 28 days of receipt of your order. all returned items must be unworn, unused and in their original packaging. we will endeavour to reimburse you within 14 days of receipt of your returned goods.
  • Return the unused and unopened product securely in its original packaging to: web department, Foxford woollen mills, Foxford, co. mayo, F26 H9E4
  • Returns (for reasons other than a manufacturing defect) will be arranged using the original payment method and all postage or shipping costs will be at the customer’s expense.
  • If you have paid by card please allow up to 7 days for the credit to appear on your account. if you have paid with a gift card, a new gift card will be issued for the amount of the credit and emailed to you.
  • Any breakages or damages must be reported to us within 24 hours of delivery. if a product is defective in any way, please return it as soon as possible after becoming aware of the defect and we will either deliver a new one to you or refund you the cost of the product and postage.
  • In the interest of safety and hygiene, personal grooming products, hats, lingerie, hosiery, underwear, earrings, duvets, duvet covers, sheets, pillows, pillowcases and pillow protectors cannot be returned once the packaging has been opened or damaged, unless faulty. beauty products which contain a security seal can only be returned if the security seal has not been tampered with and/or unsealed. jewellery cannot be altered in any way. personalised items cannot be exchanged, refunded or returned unless damaged or faulty.
  • On inspection of the goods, if we find that the goods have been handled beyond what is necessary to establish the nature, characteristics and functioning of the goods, you will be liable for the diminished value of the goods. in such circumstances, we may withhold an amount to reflect the diminished value of the goods. please contact us at info@fwm.ie for further information. we will be happy to help you in any way that we can.
  • Please note that we are not responsible for the goods until they have been received at our warehouse in foxford- so we strongly recommend that you arrange a tracking number for the parcel. items lost in transit will not be treated as returned items.
  • Please also be aware that we do our best to present colours in our product photography. however, we cannot guarantee that the colour on your screen will be a true representation and slight variations may occur.
  • We currently do not have the ability to easily exchange products. if you are interested in a different size or colour, you will need to return the item(s) and contact us to arrange exchange or place a new order. your return will be refunded once it has been received and processed at our warehouse.
  • If you purchase any ex display items from online or our stores these can not be returned under any circumstances.

Return a gift

If you are exchanging a gift you received because you don’t want it, Foxford will ask for proof of purchase, so if you don’t have a receipt you will need to ask the person who bought it to give you the receipt so that you can exchange it.

Furniture returns

Under the european directive on consumer rights (directive 2011/83/eu), the european communities (protection of consumers in respect of contracts made by means of distance communication) regulations 2001 as amended and the european union (consumer information, cancellation and other rights) regulations 2013 you have the right to return any items purchased online provided that:

Returning a product

If you have changed your mind about an online purchase, you have 14 days from the day you received your product(s) to inform us of your intention to return your purchase.

You can contact us by phoning our customer service department 0949256104 or by emailing us at info@fwm.ie

It is your responsibility to return the item(s) to the appropriate return location (foxford)

Foxford woollen mills recognises that many of our customers do not have the means to return some items, and so will arrange collection during normal business hours (monday to friday) if requested. in such circumstances, a charge of €29-€89 will be made to cover the cost of collecting and returning the items depending on the shipping charged initially.

To receive a full refund for an online order, the item(s) in question must be in a re saleable, ‚as new‘ condition and be in their original, undamaged packaging.

For online and in-store purchases, where a product is out of its packaging or the seals are broken, a restocking charge of 20% will be applied.

Please Note: floor models or display models cannot be returned.

Received order is damaged

In the unlikely event that you receive an order that is damaged, please contact us within 3 days of receiving your order. you can email us at info@fwm.ie and please include your details, order number, phone number, and photos of the damaged item. you can also call our customer service department 0949256104.

If you have placed the order online and selected delivery via courier and your items have arrived damaged you can email us at info@fwm.ie with all required details and photos of the damaged item.

Damaged item(s) can be returned to one of the appropriate return locations (Foxford shop).

If you cannot return your item to one of the return locations, please contact us and we will arrange an uplift for furniture orders. a replacement will be issued as soon as the item will be available from our supplier. if you do not require a replacement, a refund will be processed to the payment method used during your original transaction with us.

Received a faulty or incorrect item

In the unlikely event that you receive an order that is either faulty or has an incorrect item, please contact us within 3 days of receiving your order. you can email us at info@fwm.ie and please include your details, order number, phone number, and photos of faulty/incorrect item. you can also call our customer service department 0949256104.

Do not use the product.

Faulty or incorrect item(s) can be returned to one of the appropriate return locations (foxford).

If you cannot return the faulty or incorrect item to one of the locations, please contact us and we will arrange an uplift. if the item is faulty, please note that we may ask to inspect the goods to confirm the fault or ask you to carry out a telephone diagnostic to make sure it is not a problem that can be resolved quickly. if the fault cannot be resolved we will offer you a reselection or any other collectively agreed solution.

My item does not fit

The measurements for all of our products are listed at the bottom of each of our product pages and also within a dimension image on that page. it is your responsibility to measure the area in which you will be placing your new furniture, along with the route to the item’s final destination (doorways, stairways, etc…).

If the item does not fit, and you purchased it online, it can be returned within the 14 days cooling-off period. It must have not been used and must be in a perfect resaleable condition.

If you purchased your item in-store and it does not fit, it can be returned but it will be subject to a restocking charge of 30% of the original purchase price. it must not have been used and must be in a perfect resaleable condition.

Items that cannot be returned

  • Floor models or display models cannot be returned.

This returns policy is in accordance with the european directive on consumer rights (directive 2011/83/eu), the european communities (protection of consumers in respect of contracts made by means of distance communication) regulations 2001 as amended and the european union (consumer information, cancellation and other rights) regulations 2013.

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