We hope you enjoy our product, all of our pieces are created by master craftspeople with care and affection.
If you are exchanging a gift you received because you don’t want it, Foxford will ask for proof of purchase, so if you don’t have a receipt you will need to ask the person who bought it to give you the receipt so that you can exchange it.
Under the European Directive on Consumer Rights (Directive 2011/83/EU), the European Communities (Protection of Consumers in Respect of Contracts made by means of Distance Communication) Regulations 2001 as amended and the European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013 you have the right to return any items purchased online provided that.
If you have changed your mind about an online purchase, you have 14 days from the day you received your product(s) to inform us of your intention to return your purchase.
It is your responsibility to return the item(s) to Foxford Web Department.
Foxford Woollen Mills recognises that many of our customers do not have the means to return some items, and so will arrange collection during normal business hours (Monday to Friday) if requested. In such circumstances, a charge of $29-$89 will be made to cover the cost of collecting and returning the items depending on the shipping charged initially.
To receive a full refund for an online order, the item(s) in question must be in a re saleable, ‘as new’ condition and be in their original, undamaged packaging.
For online and in-store purchases, where a product is out of its packaging or the seals are broken, a restocking charge of 20% will be applied.
Please Note: floor models or display models cannot be returned.
In the unlikely event that you receive an order that is damaged, please contact us within 3 days of receiving your order. you can email us at firstname.lastname@example.org and please include your details, order number, phone number, and photos of the damaged item. you can also call our Customer Service Department 0949256104.
If you have placed the order online and selected delivery via courier and your items have arrived damaged you can email us at email@example.com with all required details and photos of the damaged item.
Damaged item(s) can be returned to Foxford shop.
If you cannot return your item to one of the return locations, please contact us and we will arrange an uplift for furniture orders. a replacement will be issued as soon as the item will be available from our supplier. if you do not require a replacement, a refund will be processed to the payment method used during your original transaction with us.
In the unlikely event that you receive an order that is either faulty or has an incorrect item, please contact us within 3 days of receiving your order. You can email us at firstname.lastname@example.org and please include your details, order number, phone number, and photos of faulty/incorrect item. you can also call our Customer Service Department 0949256104.
Do not use the product.
Faulty or incorrect item(s) can be returned to Foxford Web Department.
If you cannot return the faulty or incorrect item to one of the locations, please contact us and we will arrange an uplift. if the item is faulty, please note that we may ask to inspect the goods to confirm the fault or ask you to carry out a telephone diagnostic to make sure it is not a problem that can be resolved quickly. If the fault cannot be resolved we will offer you a reselection or any other collectively agreed solution.
The measurements for all of our products are listed at the bottom of each of our product pages and also within a dimension image on that page. it is your responsibility to measure the area in which you will be placing your new furniture, along with the route to the item’s final destination (doorways, stairways, etc…).
If the item does not fit, and you purchased it online, it can be returned within the 14 days cooling-off period. It must have not been used and must be in a perfect resaleable condition.
If you purchased your item in-store and it does not fit, it can be returned but it will be subject to a restocking charge of 30% of the original purchase price. it must not have been used and must be in a perfect resaleable condition.
This returns policy is in accordance with the european directive on consumer rights (directive 2011/83/eu), the european communities (protection of consumers in respect of contracts made by means of distance communication) regulations 2001 as amended and the european union (consumer information, cancellation and other rights) regulations 2013.