Returns Policy
Thank you for choosing our product. We are proud to say that all our woven and bedding pieces are created with care and dedication by master craftspeople. If you wish to return an item, please note that you have 28 days from the day you received your order. Please ensure that the item is unworn, unused, and in its original packaging. Once we receive the returned goods, we will process your refund within 14 days.
Important Information for UK & USA Returns
If you're returning an order from the UK or USA, please note that you may be liable to pay customs duties. To ensure a smooth returns process, please contact us before returning your item(s). Our team will guide you through the necessary steps to avoid unnecessary charges.
For assistance, please reach out to us at customerservice@foxford.com.
If you ordered online, you may exchange/return your item at our Foxford Mill or Westport stores. Kindly bring a printed or digital copy of your order confirmation email. Please be aware that you may leave your order for refund, and once inspected, a refund may be processed by our online team Monday through Friday. The store team will not refund any online orders.
For unwanted gifts, we offer an exchange-only service. This service is available on weekdays, and we require some details about your order, such as the recipient's name or postal address.
Conveniently, you can manage returns via your preferred Pickup Point.
To return your item(s), please include your order number and follow these instructions:
1. Pack the product carefully in the original box with the original packaging and include your order number.
2. Go to DPD.ie/returns and follow the simple instructions on how to return your item(s). Choose Foxford Woollen Mills as Retailer.
3. Fill out your details and print off the label and present the parcel at your local DPD drop off location.
4. Your parcel will be returned to our web department and you’ll have full tracking throughout the delivery journey.
Or you can manage your own return by posting it back to:
Web Returns, FOXFORD, Providence Road, Foxford, County Mayo F26 H9E4. Kindly include your order number in the return package.
There are no returns slips included in your order.
If you receive a damaged item, please email photos to customerservice@foxford.com within 24 hours of delivery.
Before assembling the product, carefully check for faults and keep all original packaging. If you notice any issues, please send images to the email address above.
Please note that personalised items cannot be returned, as they are tailored to your requirements.
Our bedding sets, fitted sheets, pillowcases, flat sheets do not come in packaging but are held together by a string, which should not be removed if a refund is required. The size of each set is clearly marked on the back, so there is no need to open the bedding set to check the size. To be eligible for a refund, the bedding set must not be opened or unfolded, and the string must remain intact, unless a fault is noted upon opening. This is for safety and hygiene reasons.
This includes personal grooming products, hats, hosiery. Beauty products that contain a security seal can only be returned if the seal has not been tampered with.
If you want to return a gift set, kindly return unused and unworn items within the set.
Please handle the goods only to the extent necessary to establish their nature, characteristics, and functioning. If we receive returned goods that have been handled beyond reasonable necessity, you will be liable for the diminished value. In such cases, we may withhold an amount to reflect the reduced value of the goods.
Please note that we are only responsible for an item once it has been received at our warehouse in Foxford. We strongly recommend that you arrange for a tracking number for the parcel. Items lost in transit will not be treated as returned items.
Please check the measurements of our products at the bottom of each product page and the dimension image before ordering to ensure they fit your space. For larger items/special orders such as furniture, a restocking charge of up to 30% off the original purchase price may apply. The returned item must not have been used and should be in a perfect, resalable condition, including the original packaging.
To return your item(s), kindly include your order number and follow these instructions:
1. Take the parcel to your chosen return service, such as the Post Office or courier collections.
2. Pack the product carefully in the original box with the original packaging.
3. Include your order number and reason for return.
4. Return to Web Returns, FOXFORD, Providence Road, Foxford, County Mayo.
Thank you for choosing us. We hope this information helps you.
